Case studies: proven results from real deployments
From a single clinic to a province-wide lab network, TSB Healthcare moves patients through faster and gives back capacity. Here's the proof: measured in appointments booked, hours saved and dollars recovered.
LabOnlineBooking: British Columbia’s public lab booking platform
TSB Healthcare built and operates LabOnlineBooking, unifying online booking, self check-in and smart queue management across a province-wide network of lab outpatient collection sites: live in production for 8+ years.
One booking experience across a fragmented lab network
Patients faced phone queues and unpredictable walk-in waits across dozens of outpatient collection sites, while staff scheduled by hand and no-shows quietly ate into capacity. TSB brought it all onto one platform.
- 24/7 online booking across every collection site, with find-the-nearest-appointment search.
- Self check-in & virtual queue that cleared the front desk and cut check-in time by up to 70%.
- Smart reminders that drove the no-show rate down to 2.87%: the lowest measured in the system.
- Real-time analytics that surfaced recoverable capacity across the network.
What the numbers add up to
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