Proven results from real deployments
From a single clinic to a province-wide lab network, TSB HealthCare moves patients through faster and gives back capacity. Here's the proof — measured in appointments booked, hours saved and dollars recovered.
Trusted by care teams across 68+ sites · 739K+ patients served
LabOnlineBooking — British Columbia’s public lab booking platform
TSB HealthCare built and operates LabOnlineBooking, unifying online booking, self check-in and smart queue management across a province-wide network of lab collection sites — live in production for 6+ years at 99.9% uptime.
“LabOnlineBooking gave the whole network one way to book and check in. Phone lines eased, walk-ins and appointments finally shared one queue, and our no-show rate dropped to among the lowest we’ve seen.”
One booking experience across a fragmented lab network
Patients faced phone queues and unpredictable walk-in waits across dozens of collection sites, while staff scheduled by hand and no-shows quietly ate into capacity. TSB brought it all onto one platform.
- 24/7 online booking across every collection site, with find-the-nearest-appointment search.
- Self check-in & virtual queue that cleared the front desk and cut check-in time by up to 70%.
- Smart reminders that drove the no-show rate down to 1.9% — among the lowest measured.
- Real-time analytics that surfaced recoverable capacity across the network.
What the numbers add up to
Results across settings
TSB HealthCare scales from a single clinic to a regional health authority. These are templates for your own story — replace with your organization’s results.
Self check-in and one shared queue cleared the morning front-desk crush, shifting staff hours back to patient care. (sample)
Sample — replace with real case → Regional health authorityOne platform replaced a patchwork of per-site calendars, giving leaders a live view of capacity across the region. (sample)
Sample — replace with real case → Immunization / public healthResidents self-booked the nearest slot across pop-up clinics; no-shows stayed low without adding phone staff. (sample)
Sample — replace with real case →Frequently asked questions
What is LabOnlineBooking?
What results has TSB HealthCare delivered?
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