Patient access platform

The patient access platform for modern health systems

TSB Healthcare unifies self-scheduling, self check-in, queue management and analytics into one platform: so patients reach care faster and health systems widen access without adding cost. Part of Slot IQ, TSB Healthcare’s scheduling and arrival platform.

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TSB Healthcare

TypeDate & timeConfirm

Book a lab appointment

Appointment type

Blood test · routine

Downtown DiagnosticsNearest available · 2.1 km

Change

Choose a day

MON12

TUE13

WED14

THU15

FRI16

Available times

8:20a

9:40a

11:00a

1:15p

2:30p

3:45p

Text me an SMS reminder

4M+

Appointments scheduled

BC Health Regions

Active Outpatient Sites

Years in Production

2,400+

Appointments Daily

The access problem

Access is where patients, and revenue, are lost

Every abandoned phone call, missed slot and long wait is a patient who didn't get care, and capacity that went unused. A patient access platform fixes the whole path, not one step.

Find & book, 24/7

Patients self-schedule across every location and find the nearest available appointment.

Frictionless arrival

Self check-in and a virtual waiting room replace lines and clipboards.

Coordinated flow

One fair queue blends booked, walk-in and reserved patients and calls them by SMS.

Access, measured

Live utilization, wait-time and no-show data to open capacity and prove ROI.

Slot queue engineOptimizing

9a10a11a1p2p3p

Slots filled

54%

Utilization

In waiting room

BookedWalk-inReservedOpen

The slot queue engine

Maximize bookings. Free up space.

The engine continuously fills open and cancelled slots with walk-ins and recovered bookings: lifting utilization, turning no-shows back into seen patients, and clearing the waiting room.

More bookings from the same hours: every open slot put to work.
Less wasted space: a virtual waiting room keeps the room clear.
Fewer no-shows: cancellations are re-filled automatically, protecting revenue.

Explore the queue engine

Proven results

Real impact: and real savings

~188K

Staff Hours Saved

17000+

Appointments booked weekly

70%

Reduction in Check-In Time (with kiosks)

$26M+

Modeled Operational Cost Savings

Questions, answered

FAQs

What is a patient access platform?

A patient access platform connects every way a patient reaches care, finding, booking, checking in, waiting and being seen, into one coordinated system. TSB unifies self-scheduling, self check-in, queue management, communications and analytics.

How does TSB improve patient access?

Patients self-schedule 24/7, find the nearest appointment, check in without a line, and get called by SMS, while leaders get live data to open capacity: so waits and no-shows fall and more patients are seen.

Is it different from an EHR scheduling module?

Yes: TSB is the patient-facing access and flow platform. Integrations are not required for seamless workflows, and it can connect with your EHR/LIS. It adds modern self-service, real-time queueing and analytics EHR modules typically lack.

Can it scale across a whole health system?

Yes. TSB runs across dozens of outpatient sites and is built for multi-site health systems, with local control per site and a network-wide view for leadership.

What is a patient access platform used for?

A patient access platform is used to widen and manage how patients reach care, online self-scheduling, self check-in, queue management and analytics, so more patients get in sooner with less phone and front-desk load. TSB does this across every site from one system.

Explore the platform