The patient access platform for modern health systems
TSB Healthcare unifies self-scheduling, self check-in, queue management and analytics into one platform: so patients reach care faster and health systems widen access without adding cost. Part of Slot IQ, TSB Healthcare’s scheduling and arrival platform.
Serves 4 BC Health Regions across 70 outpatient sites and has scheduled over 4 million appointments.
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Access is where patients, and revenue, are lost
Every abandoned phone call, missed slot and long wait is a patient who didn't get care, and capacity that went unused. A patient access platform fixes the whole path, not one step.
Find & book, 24/7
Patients self-schedule across every location and find the nearest available appointment.
Frictionless arrival
Self check-in and a virtual waiting room replace lines and clipboards.
Coordinated flow
One fair queue blends booked, walk-in and reserved patients and calls them by SMS.
Access, measured
Live utilization, wait-time and no-show data to open capacity and prove ROI.
Maximize bookings. Free up space.
The engine continuously fills open and cancelled slots with walk-ins and recovered bookings: lifting utilization, turning no-shows back into seen patients, and clearing the waiting room.
- More bookings from the same hours: every open slot put to work.
- Less wasted space: a virtual waiting room keeps the room clear.
- Fewer no-shows: cancellations are re-filled automatically, protecting revenue.
Real impact: and real savings
FAQs
What is a patient access platform?
How does TSB improve patient access?
Is it different from an EHR scheduling module?
Can it scale across a whole health system?
What is a patient access platform used for?
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Widen access without adding cost
See how a unified patient access platform shortens waits and recovers capacity: book a 30-minute walkthrough.
and more…