The Relatient Alternative built for patient flow
Relatient is strong on patient self-scheduling and communications. TSB HealthCare covers the whole in-clinic experience too — self check-in, a virtual waiting room and queue engine, and analytics that recover capacity.
Trusted across 69 BC labs · 3.89M+ visits · 816K+ patient references (as of 10 Sep 2026)
TSB HealthCare vs. Relatient
Relatient’s Dash platform is a well-regarded patient engagement suite for U.S. medical groups: self-scheduling, reminders, two-way messaging and payments. TSB HealthCare overlaps on scheduling and engagement, then adds the layer Relatient does not centre on — what happens inside the building once the patient arrives.
| Capability | TSB HealthCare | Relatient |
|---|---|---|
| Patient scheduling | ||
| Online self-scheduling | ✓ Included | ✓ Core strength |
| Rules-based provider & appointment-type scheduling | ✓ Included | ✓ Included |
| Reminders & two-way messaging | ✓ Included | ✓ Core strength |
| Automatic cancellation backfill from a waitlist | ✓ Included | ~ Waitlist features |
| AI booking & support assistant | ✓ Included | ~ Not a stated focus |
| Self-service & intake | ||
| Digital intake & registration forms | ✓ Included | ✓ Mobile-first registration |
| Self check-in kiosks | ✓ Included | ~ Mobile check-in focus |
| Patient payments & balance messaging | — Not a focus | ✓ Included |
| On-site flow | ||
| Virtual waiting room & queue engine | ✓ Included | — Not a focus |
| Walk-in + booked patients in one fair queue | ✓ Included | — Not a focus |
| Now-serving displays & patient calling | ✓ Included | — Not a focus |
| Multi-site operations | ||
| Cross-location booking & load balancing | ✓ Included | ~ Group-level scheduling |
| Diagnostics & imaging workflows (draws, modality rules) | ✓ Included | — Not a focus |
| PIPEDA / FIPPA support & Canadian / U.S. data residency | ✓ Supported | ~ Primarily U.S. market |
| Analytics | ||
| Patient flow & capacity analytics | ✓ Included | — Not a focus |
| Engagement & messaging reporting | ~ Flow-centred reporting | ✓ Included |
| Integration | ||
| EHR / LIS integration | ✓ Included | ✓ Broad PM/EHR coverage |
| LIS / RIS integration patterns | ✓ Included | ~ Not a stated focus |
| Commercial | ||
| Published per-site pricing | ✓ From $250 per site / month; whole system with kiosks $1,490 per site / month | — Not published |
| Kiosks, install and training | ✓ Included in the monthly fee | — Not published |
This comparison reflects each vendor’s publicly described positioning, last reviewed August 2026. “~” means a capability exists in some form but is partial, an add-on, or not the vendor’s stated focus; “—” means it is not that vendor’s centre of gravity, not that it is impossible. Products and packaging change — verify current capabilities with Relatient directly before making a decision.
Relatient is a strong fit when…
- You are a U.S. physician group or specialty practice that wants scheduling, reminders and payments tied tightly to your existing system of record.
- Messaging is the core need: recall campaigns, no-show reduction and two-way texting at group scale.
- Collecting patient balances and payment messaging matter as much as scheduling itself.
TSB is a stronger fit when…
- Walk-ins are a fact of life — labs, imaging and outpatient clinics where booked and unbooked patients share one waiting room.
- You need the on-site layer: kiosks, a virtual waiting room, now-serving displays and patient flow management, not just messages before the visit.
- You want patient scheduling, intake, queuing and analytics as one platform from booking to being seen.
- Procurement requires support for PIPEDA and FIPPA obligations, or Canadian data residency.
What moving off Relatient actually involves
Because engagement platforms sit on top of your EHR rather than replacing it, a switch is a front-end change, not a data migration. Appointments, patient records and schedules stay exactly where they are. The work is in four places.
Rebuild the scheduling rules
Self-scheduling is only as good as its rules: which appointment types each provider takes, visit durations, locations, buffers and exceptions. These rules are the part teams most often underestimate, because they were tuned over years in the old system. Export them, prune the ones nobody remembers creating, and rebuild the survivors in TSB against real calendars before any patient sees the new booking flow.
Cut reminders over cleanly
Run the migration one site or service line at a time and make sure each visit is owned by exactly one system, so no patient gets reminders from both. Keep message content consistent through the switch — patients notice a change in tone more than a change in vendor.
Reconnect the integration
TSB connects to the same EHR interfaces Relatient used. Integration testing is the long pole: patient matching, appointment types, locations and provider schedules all need verifying against live data, and diagnostics settings add modality and draw-station rules a practice-focused tool never carried.
Add what was never there
The step change comes after cutover, when arrivals stop being invisible. Self check-in feeds one fair queue for booked and walk-in patients, displays call patients forward, and flow analytics show where the waits actually happen. Front-desk retraining is short; the bigger shift is operational, as supervisors start managing the day from live data. What typically goes wrong — double reminders, stale booking links on your website, forgotten scheduling rules — is predictable and avoidable with a checklist.
Frequently asked questions
Is TSB HealthCare a good Relatient alternative?
What does TSB add beyond scheduling and messaging?
Does it handle walk-ins?
Can we run TSB and Relatient in parallel during a migration?
What happens to our existing appointment and reminder data?
How long does switching from Relatient to TSB take?
Keep exploring
See why teams switch to TSB
A 30-minute walkthrough of the full platform — book, check in, queue, and measure, all in one place.
and more…