The Staff Check-Out Station that closes the loop
A kiosk can start a visit. Only a person can finish one. The staff station is where your team calls the next patient, marks them seen, and closes out the visit — so the queue, the wall display and the record all move at the same moment.
Used daily by front desk, lab and call centre staff across 70+ sites
Checked in → called → completed
Every patient in the building sits in exactly one of three states, and moving between them takes a single tap. That is the whole interface, and it is deliberate — a station that gets used two hundred times a day cannot afford a learning curve.
- Call the next patient — the code goes to the waiting room display and out by SMS in the same action.
- Close out the visit — mark it completed when the patient leaves, and the slot frees for the queue engine there and then.
- Mark arrived, no-show or cancelled — on booked appointments, so the day’s record matches the day.
- Refreshes itself — the arrivals list and walk-in queue update live, so two staff working the same queue never call the same person.
Recorded as it happens, not reconstructed at month end
Most wait-time reporting is an estimate assembled weeks later from whatever people remembered to write down. When arrival, call and completion are each a tap someone was going to make anyway, the timings are simply a by-product of the shift.
Real wait, per patient
Time from check-in to called, and called to completed, for every visit — which is what an actual wait time is, as opposed to what the schedule said should have happened.
Feeds the analytics directly
Every state change is an event the flow analytics read. No separate audit exercise, no one keying a tally sheet into a spreadsheet on Friday.
Attributable, by design
Actions are logged with who took them and what changed, before and after. That is an audit requirement for health authorities — and the fastest way to answer “what actually happened with this patient?”
Everything the kiosk hands back to a person
Self-service handles the routine arrivals. The station is for the patients and situations that genuinely need someone — which is the trade the whole system is built to make.
Register the walk-in
Create a same-day visit for someone who arrived without a booking, or who could not manage the kiosk, and drop them into the same fair queue with a ticket number.
Find any patient fast
Search by name, email, phone or booking reference — including the family member who booked on someone else’s behalf.
Fix the appointment
Reschedule, cancel or swap a slot at the counter, in the same system the patient booked in — not a second calendar that drifts out of step.
Only what the role allows
Receptionist, lab technician, call centre and administrator each see the actions their job needs and nothing beyond it, per site and per organization.
What it gives the front desk back
Frequently asked questions
What is the staff check-out station?
How is it different from the check-in kiosk?
What hardware does it run on?
Can two staff work the same queue at once?
Is every action recorded?
Does it work across multiple sites?
Keep exploring
See a shift run on it
We’ll walk a full visit through the kiosk, the staff station and the wall display — in a setting like yours, in about 30 minutes.
and more…