Slot IQ Assist · AI scheduling assistant

Slot IQ Assist: AI Scheduling Assistant for Booking & Patient Support

An AI scheduling assistant is a chat or SMS assistant that books and reschedules appointments and answers practical questions, such as what to bring and where to park. Slot IQ Assist went live in May 2026 and works in dozens of languages, answering only from the provider’s approved content and the live schedule, and referring anything clinical to the patient’s doctor.

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4BC Health Regions

70Outpatient sites

4M+Appointments since 2018

7000+Booked weekly

Part of Slot IQ, a TSB Healthcare product.

Dozens of languages

Chat or SMS

Approved content only

Never clinical advice

How Slot IQ Assist works

Answers and bookings, without the phone queue

Patient asks

By chat or SMS, in their own language: book, reschedule, what to bring, where to park.

Answered from approved content

Only from the provider's own content and the live schedule, never from guesswork.

Booked or handed off

Appointments are booked or rescheduled directly; anything clinical goes to the patient's doctor.

What Slot IQ Assist does

Books, reschedules and navigates

An AI assistant that books, reschedules and navigates: which site offers the service, where the earliest slot is, what to bring, how to prepare, where to park, how long the wait is.

In the patient’s own language: Punjabi, Cantonese, Mandarin, Tagalog, Farsi, Korean, Spanish, Arabic, Vietnamese and dozens more, by chat or SMS.
From approved content only: answers only from the provider’s approved content and the live schedule.
Never clinical advice: anything clinical is referred to the lab or the patient’s doctor.

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Key facts

What does Slot IQ Assist do?

Slot IQ Assist is an AI assistant that books, reschedules and navigates for patients, by chat or SMS, in their own language.

Fact	Detail	Source
Channels	Chat or SMS	Slot IQ product brochure, September 2026
Languages	Punjabi, Cantonese, Mandarin, Tagalog, Farsi, Korean, Spanish, Arabic, Vietnamese and dozens more	Slot IQ product brochure, September 2026
Where answers come from	The provider’s own approved content and the live schedule only	Slot IQ product brochure, September 2026
Clinical advice	Never; anything clinical is referred to the lab or the patient’s doctor	Slot IQ product brochure, September 2026
Live since	May 2026	Slot IQ product brochure, September 2026

Questions, answered

FAQs

What does the AI appointment scheduling assistant do?

It provides customer support and booking assistance in natural language, around the clock. Patients can ask questions, find a location, and book or reschedule an appointment through chat, while the assistant only offers valid slots by your rules.

Does the AI book real appointments?

The assistant books, reschedules and cancels real appointments through the same scheduling engine as your online booking, grounded in your eligibility and capacity rules.

Will it reduce call volume for my front desk?

By answering routine questions and handling bookings after hours, the assistant deflects a large share of front-desk calls.

Is it available 24/7?

Yes: 24/7, with no hold music and no missed after-hours calls.

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