AI Appointment Scheduling & Patient Support

Q: Will it reduce call volume for my front desk?

That's the point. By answering routine questions and handling bookings after hours, the assistant deflects a large share of front-desk calls so your team can focus on patients in front of them.

A conversational AI assistant answers patient questions and books appointments in natural language, around the clock — deflecting routine calls so your team can focus on care.

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Trusted by care teams across 68+ sites · 739K+ patients served

A patient uses the TSB booking assistant on a tablet

AI assistant

Booked ✓

Available

24 / 7

Grounded, not generic

Answers questions. Books appointments. On your rules.

The assistant handles the routine so your team doesn't have to — and it only ever offers slots that are genuinely available under your eligibility logic.

24/7 booking & answers — no hold music, no missed after-hours calls.
Deflect front-desk volume so staff spend time on patients, not the phone.
Grounded in your rules — valid slots only, by your eligibility logic.

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Questions, answered

Frequently asked questions

What does the AI appointment scheduling assistant do?

It provides customer support and booking assistance in natural language, around the clock. Patients can ask questions, find a location, and book or reschedule an appointment through chat, while the assistant only offers valid slots by your rules.

Does the AI book real appointments?

Yes. The assistant books, reschedules and cancels real appointments through the same scheduling engine as your online booking, grounded in your eligibility and capacity rules.

Will it reduce call volume for my front desk?

Yes. By answering routine questions and handling bookings after hours, the assistant deflects a large share of front-desk calls.

Is it available 24/7?

Yes — 24/7, with no hold music and no missed after-hours calls.

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