Slot IQ Insight: Patient Flow Analytics that turn the day into data
Patient flow analytics measures how patients move through a health system, from booking to being seated, so leaders can find bottlenecks and spare capacity. Slot IQ Insight reports volume, utilization, no-shows, waits and recovery site by site and forecasts demand by hour, and has given four BC Health Regions their first comparable no-show and utilization figures.
Part of Slot IQ, a TSB Healthcare product.
From raw events to decisions
Capture every step
From booking to being seated, recorded as it happens rather than reconstructed later.
Compare every site
Volume, utilization, no-shows, waits and recovery, site by site and hour by hour.
Forecast and retune
Demand forecasting by hour, and parameters retuned from each site's own data.
Predicts and measures
Live and historical analytics, demand forecasting by hour, no-show and service-time prediction, and the feedback loop that retunes each site’s parameters from its own data.
- Per site and per hour: forecasts walk-in demand, service times and no-show probability.
- Retuned every week: each site’s buffer, grace, overbooking factor and staffing by hour, from that site’s own data.
- Comparable site-by-site reporting: volume, utilization, no-shows, waits and recovery from day one, with export.
Every site on one screen, not twelve spreadsheets
A single site can be run on instinct. A network cannot. When every location writes to the same platform, comparing them stops being a quarterly exercise someone dreads and becomes a screen you open on a Tuesday.
Which outpatient sites run hot
Utilization and wait time by location and by hour. The site that is quietly at 96% every Tuesday afternoon stops being a surprise, and so does the one running at 54%.
What each site actually sees
Patients seen per site, per day and per service line: counted from arrival and completion as they were recorded, not estimated from the schedule that was planned.
Where to move capacity
Load balancing across a network: which locations to open slots at, which to trim, and where sending patients a few kilometres further would clear a week off the wait.
Staffing to real demand
How many collection positions an hour actually needs, by site and day of week. Rosters get built against the arrivals that happen rather than the ones the schedule assumed.
All of it is aggregate. TSB reports on outpatient sites, services and hours: never on named patients, and never on individual staff. How we handle data →
Numbers finance can take to the board
What does Slot IQ Insight measure?
Staff hours freed from phone booking, per year
Staff hours freed from phone booking, per year, all four BC Health Regions. Source: Lab Online Booking platform reporting (data through November 2025); staff time assumes 5 minutes per booking at $35/hour. *Partial year.
What does Slot IQ Insight measure and predict?
Slot IQ Insight reports volume, utilization, no-shows, waits and recovery site by site, and forecasts demand by hour.
| Fact | Detail | Source |
|---|---|---|
| Reporting | Volume, utilization, no-shows, waits and recovery by site, from day one, with export | Slot IQ product brochure, September 2026 |
| Forecasts | Walk-in demand, service times and no-show probability, per site and per hour | Slot IQ product brochure, September 2026 |
| Retuning | Each site’s buffer, grace, overbooking factor and staffing by hour, every week, from that site’s own data | Slot IQ product brochure, September 2026 |
| Staff hours freed from phone booking | About 188,000 hours across four providers, worth about $6.6M in administrative time; assumes 5 minutes per booking at $35/hour | Lab Online Booking platform reporting (data through November 2025) |
FAQs
Can we compare performance across multiple outpatient sites?
Can the data help with staffing and load balancing?
What is patient flow analytics?
Can I see wait times and utilization live?
How does it help recover lost capacity?
Is the analytics privacy-safe?
What are the key patient flow KPIs?
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Last updated: October 2, 2026
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