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Operational intelligence
Patient Flow Analytics that turn the day into data
See utilization, wait times, no-shows and bottlenecks as they happen — not in a report weeks later. Give leaders the numbers to recover capacity and prove ROI.
Trusted by care teams across 68+ sites · 739K+ patients served
Utilization
90.6%
Avg wait
6 min
Live dashboards
The whole operation, on one screen
Utilization, wait time, queue length and no-show recovery — live across every site, with the trends leaders need for planning.
- Live utilization & wait-time across every location and service line.
- No-show recovery & cost avoidance — surface reclaimable capacity and the labour hours it frees.
- Privacy-first — aggregate-only, no patient names, no staff tracking.
Measured impact
Numbers finance can take to the board
186K+
Staff Hours Saved
112K+
Appointments Recovered (Fewer No-Shows)
70%
Reduction in Check-In Time
$8M+
In Operational Cost Savings
Questions, answered
Frequently asked questions
What is patient flow analytics?
Patient flow analytics measures how patients move through your facility — utilization, wait times, no-shows and bottlenecks — in real time, so operations leaders can act on the day while it's still happening.
Can I see wait times and utilization live?
Yes. TSB gives live dashboards for utilization, wait time and queue length across every site and service line, plus historical trends for planning.
How does it help recover lost capacity?
By surfacing empty slots, no-show patterns and bottlenecks, analytics shows exactly where capacity is leaking — so you can fill cancellations, rebalance load and recover appointments that used to go unused.
Is the analytics privacy-safe?
Analytics are aggregate-only: no patient names and no staff surveillance. The platform supports HIPAA, PIPEDA and U.S. & Canadian data residency.
What are the key patient flow KPIs?
The KPIs that matter most are average wait time, utilization (how full each slot and room runs), no-show rate, throughput (patients seen per hour) and time-to-be-seen. TSB tracks these live so leaders can spot bottlenecks and recover capacity.
Explore the platform
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See your capacity, live
We'll show the exact wait time and recoverable capacity in a setting like yours — book a 30-minute walkthrough.
Trusted by Leading Health Organizations
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