For hospitals & health systems

Hospital patient access & flow, unified across every site

Hospital patient flow and scheduling software books outpatient appointments, records arrivals and manages the waiting room across every site of a health system. Slot IQ does this behind the front doors a hospital already has, on one system serving 70 outpatient sites and four BC Health Regions, and holds a name, contact details and an appointment slot only, with no clinical content.

Online booking, self check-in, queue management and operational intelligence in one platform: so every outpatient service moves patients through faster, and leadership sees the whole network. Part of Slot IQ, TSB Healthcare’s scheduling and arrival platform.

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Serves 4 BC Health Regions across 70 outpatient sites and has scheduled over 4 million appointments.

One platform, every service

From the front door to the data

Self check-in kiosks

Clear the front desk across every outpatient area.

Queue management

One fair queue and virtual waiting room, site by site.

Online booking

Cross-location self-scheduling with your rules built in.

Operational intelligence

Network-wide utilization, wait time and no-show recovery.

How it works

One connected journey, across every site

Every touchpoint is tracked and linked: so patients always know what's next, and you always know where the day stands.

Book

Online, phone or AI assistant

Remind

Automated confirmations

Check in

Self-service kiosk on arrival

Queue

Walk-in & booked, one queue

Now serving

Called by SMS & display

Seen

Right room, right time

Analyze

Every step improves tomorrow

Any scale

One platform, from a single clinic to a whole province or state

Drag to see the organizational structures TSB Healthcare manages: multi-site networks, hospital systems, health regions, and province-wide programs.

TSB Healthcare platform

Clinic network

Single siteMulti-siteHealth systemHealth regionProvincial / state

Multi-site network

A few outpatient sites

Run several locations from one platform, each with local control and a shared view.

2–10

Outpatient sites managed

~100K

Patients / year

Unified platform

Network impact

Real results across a health system

~188K

Staff Hours Saved

7000+

Appointments booked weekly

70%

Reduction in Check-In Time (with kiosks)

$26M+

Modeled Operational Cost Savings

Key facts

How does Slot IQ fit a hospital network?

Slot IQ is the scheduling and arrival layer behind a hospital’s existing front doors, not a new patient portal.

Fact	Detail	Source
Data held	Name, contact and appointment slot only; no clinical content	Slot IQ product brochure, September 2026
Connection	Works alongside any EMR, LIS or hospital information system through standard interfaces	Slot IQ product brochure, September 2026
Scale	Four BC Health Regions, 70 outpatient sites, 4M+ appointments	Slot IQ product brochure, September 2026
Adding a site	About a day for an existing customer; about a week of TSB Healthcare’s time for a new organization	Slot IQ product brochure, September 2026
Out of scope	Emergency departments, inpatient beds, operating rooms and home care	Slot IQ product brochure, September 2026

Questions, answered

FAQs

Does TSB work for multi-site hospital networks?

TSB runs across dozens of outpatient sites today and is built for multi-site hospital networks, giving each site local control and leadership a network-wide view.

Which hospital services does it cover?

Outpatient services benefit most: labs, imaging, specialty clinics, pre-op, immunization and community programs.

Does it connect with hospital systems?

TSB is built to connect with your LIS, EMR and existing systems, and is built to support HIPAA, PIPEDA and FIPPA requirements, with in-region data residency options.

What is patient flow in a hospital?

Patient flow in a hospital is how patients move through outpatient services: from booking and arrival to check-in, waiting, being seen and discharge. Smooth flow means shorter waits and fuller use of staff, rooms and equipment. TSB unifies booking, self check-in, queue management and analytics across every site to keep it moving.

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Last updated: October 2, 2026

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