TSB Healthcare
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Slot IQby TSB Healthcare

Patient scheduling and flow for hospitals, labs and clinics.

We recover the capacity health systems have already paid for.

TSB Healthcare specializes in patient scheduling and flow solutions for health organizations. Our Slot IQ platform brings the whole visit into one system: patients book online, check in at a kiosk, and wait in one fair queue, while outpatient staff see the live view of patient flow checking in and leaving the flow. TSB Healthcare has been working closely with BC Health Regions since 2018.

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Trusted by Vancouver Coastal Health Interior Health Provincial Health Services Authority Providence Health Care and more…
Results

Trusted across BC since 2018.

4M+
Appointments scheduled since 2018
70
Outpatient sites
~188K
Staff hours saved
7000+
Appointments booked weekly
How it works

Booked patients, referrals and walk-ins all end up in one queue. Nothing is typed in twice, and a missed appointment becomes a walk-in seen, not an empty chair.

How a visit moves through Slot IQ Patients book online or are sent by a clinician; walk-ins skip booking. Everyone checks in at the kiosk and gets a ticket code, joins one queue, is called on the lobby screen, is seen in the room and every step is measured. If a booked patient misses the grace window, their slot is released and offered to the next walk-in. Books online Sent by a clinician Walks in no booking needed 01BookReminders follow 02Check inKiosk prints a ticket 03One queueFixed, fair order 04CalledLobby screen, text 05SeenClinician kiosk 06MeasuredBy site, by hour no-show Missed the gracewindow? Slot released Offered to thenext walk-in Every step is timed and recorded as it happens
How a visit moves through Slot IQ Patients book online or are sent by a clinician; walk-ins skip booking. Everyone checks in at the kiosk and gets a ticket code, joins one queue, is called on the lobby screen, is seen in the room and every step is measured. If a booked patient misses the grace window, their slot is released and offered to the next walk-in. Books online, orsent by a clinician Walks inno booking 01BookReminders follow02Check inKiosk prints a ticket03One queueFixed, fair order04CalledLobby screen, text05SeenClinician kiosk06MeasuredBy site, by hour No-show?Slot released Offered to thenext walk-in Every step is timed and recorded
Swipe to see the whole flow.
The platform

Six components. One system: Slot IQ.

Online scheduling any patient can use, and everything after it. Start with one component; each works better with the others. See the whole platform

Online booking

Every site in one search. Patients get the soonest time nearby, with no account and no app.

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The online booking screen: a confirmed booking for a blood test at Main Street Lab, code A107

Kiosk check-in

Check in at a kiosk and take a printed ticket. The lobby screen calls codes, never names.

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The check-in kiosk: a touchscreen on a floor stand showing B123, with a receipt printer printing ticket B123

AI booking assistant

An AI assistant that finds the right test, explains the prep and books it, in the patient’s own words.

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The AI assistant booking a fasting blood test for 8:00 am

Analytics

Waits, no-shows and recovered slots for every site, by the hour.

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Analytics in a browser: average wait 11 minutes, 412 slots recovered, arrivals by hour

Queue management

The queue engine and the front-desk screen. One queue for every room, in an order anyone can explain, and missed slots go to walk-ins.

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The live floor in a browser: who is waiting, who is in a room, and a released slot offered to a walk-in

Staff booking

Book for a patient across outpatient sites, including department slot-ins, on the same engine.

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Staff booking in a browser: lab slots by site and a department slot-in form

Status September 2026. Illustrative screens with sample data.

Who it’s for

Fits the way your outpatient sites already work.

No integration required. Keep your website, phone lines and lab system exactly as they are; Slot IQ runs booking, arrival and the queue alongside them.

Hospitals & health systemsMulti-site outpatient scheduling Diagnostic labsBlood draws, drop-offs and kits Medical imagingMRI, CT and X-ray Public healthMass immunization clinics Clinics & medical officesRun the day from one calendar Health regionsEvery site on one patient access platform

Nothing to integrate

Slot IQ works on its own from day one. No custom build and no project plan.

Your front doors stay

Your website, call centre and booking clerks keep working as they do today.

Your teams stay

Staff keep the screens they know and see the live queue in one place.

Slot IQ holds name, contact, appointment and check-in details. No lab results or medical records.

Security & privacy

Private by design.

Slot IQ uses patient demographic data only and retains no clinical information. That is why privacy impact assessments clear faster and outpatient sites go live sooner.

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HIPAADesigned to support
PIPEDADesigned to support
FIPPADesigned to support
Encryption in transitTLS, hashed credentials
Data residencySecurely stored in Canada
PIA & STRA supportBC health regions, since 2018
Penetration testedIndependent, 2024
AccessibilityWCAG 2.1 AA target

TSB Healthcare is designed to support HIPAA, PIPEDA and FIPPA. Data is securely stored in Canada.

Questions

FAQs

Questions? Ask us directly.

What is Slot IQ?
Slot IQ is TSB Healthcare's scheduling, arrival and intelligence platform for health systems: online booking, an AI assistant, self check-in kiosks, queue management and analytics. It runs everything between the decision to book and the moment a patient is seated: behind the front doors health systems already have.
Does TSB Healthcare work across multiple locations or a whole health region?
Yes. TSB scales from a single clinic to an entire health region, running every outpatient site from one platform with local control and a shared view.
How does TSB Healthcare reduce wait times and no-shows?
Patients book and check in themselves, walk-ins and booked patients blend into one fair queue, automated reminders cut no-shows, and leaders get live analytics to fix bottlenecks. Deployments have cut check-in time by up to 70% and driven no-show rates as low as 2.87%.
Is TSB Healthcare secure and compliant?
TSB is PHI-minimal by design: Slot IQ holds a patient's name, email and phone only, with no health numbers, requisitions or results. Data is encrypted in transit, the platform has supported health-region Privacy Impact Assessment and security reviews since 2018, and an independent penetration test was completed in 2024. There is no certification for HIPAA, PIPEDA or FIPPA; the platform is designed to support them. See our security & compliance page for what we do and do not claim.
Does TSB Healthcare connect with EMR and lab systems?
TSB Healthcare's Slot IQ can connect with your EMR and lab systems so bookings and visit status are not re-keyed, but integrations are not required for seamless workflows. Slot IQ holds only a patient's name, email and phone, and no clinical record.
How long does it take to implement?
A site can be taking real patients in days. Slot IQ is configured to your outpatient sites and service types instead of custom built, which avoids the multi-week implementation enterprise health software usually needs.

See Slot IQ running at your site.

We’ll walk you through it with your own outpatient sites and services, or you can size your recoverable capacity first.

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