The TeleTracking Alternative built for patient flow

Most “TeleTracking alternative” searches are really two different searches. If your problem is inpatient — beds that turn over slowly, patients boarding in the ED, transport requests that stack up — TeleTracking sits squarely in that category and TSB does not compete there. If your problem is outpatient — phone lines jammed with booking calls, waiting rooms full of people who arrived early because they had no visibility, imaging and lab slots going unused after cancellations — that is the layer TSB was built for, and it is not the layer inpatient capacity tools were designed to manage.

TSB’s patient flow management platform covers the outpatient journey end to end: online booking with modality-aware scheduling rules, self check-in kiosks, a virtual patient queue that blends walk-ins with booked appointments, and flow analytics that show where outpatient capacity is being lost. Across 69 active labs it has handled 3.89M+ visits and cut check-in time by 70%.

For a hospital or health system, the practical takeaway is that the two can run side by side: an inpatient operations platform managing beds and transport, and TSB managing how patients book, arrive and move through ambulatory clinics, labs and imaging. Both integrate with the EHR; neither needs to displace the other.

Because TSB occupies the outpatient layer, most deployments do not touch an existing inpatient system at all. What is usually being replaced is paper sign-in sheets, phone-only booking, or a legacy outpatient queuing tool. A typical rollout looks like this:

• Service mapping. Each clinic’s appointment types, walk-in services and priority rules are mapped into TSB — usually the most valuable discovery exercise a department has done in years, because it surfaces undocumented local practice.
• EHR integration. TSB connects to your EHR, LIS or RIS for schedules and results routing. This and the privacy/security review are normally the longest poles in the timeline, not the queuing software itself.
• Hardware. TSB runs in a browser, so existing kiosks, tablets and waiting-room displays can usually be reused rather than replaced.
• Parallel running. Sites go live one at a time; a new site runs its old process alongside TSB for a settling-in period so no location loses check-in or queuing while it moves.
• Training. Front-desk and clinic staff typically need hours, not weeks — the workflow mirrors what they already do, minus the manual steps.

What typically goes wrong is underestimating service-type sprawl — dozens of undocumented appointment variants per department — and starting network and security approvals too late. Both are planning problems, not software problems, and both are avoidable if scoping starts early.