Slot IQ Arrive · Waiting room display

Slot IQ Arrive: Waiting Room Display that calls codes, never names

A waiting room display is a public screen that shows patients who is being called and where they stand in the queue. Slot IQ Arrive calls ticket codes only, never names: every patient gets one code at check-in, A for booked, B for walk-in and C for department slot-in, and patients waiting elsewhere are texted when it is their turn.

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4BC Health Regions

70Outpatient sites

4M+Appointments since 2018

7000+Booked weekly

Part of Slot IQ, a TSB Healthcare product.

Now serving

A107

Room 2

Next up

B124 about 12 min

A112 booked 11:00

C045 slot-in

Now serving

B124

Room 1

Next up

A112 booked 11:00

C045 slot-in

B125 about 20 min

Now serving

A112

Room 3

Next up

C045 slot-in

B125 about 20 min

B126 about 25 min

Codes only, never names. Waiting elsewhere? You will be texted when it is your turn.

How the waiting room display works

Calls codes, never names

Code issued at check-in

Every patient gets one ticket code, A, B or C, shown on the display, in texts and on the dashboard.

Display calls the code

Now serving and next up, in large type, calling codes only and never names.

Texted when it is your turn

Patients waiting elsewhere get a message when their code is called.

What Slot IQ Arrive shows

Ticket codes, never names

The public display calls ticket codes only, never names, in large type. A waiting-room display calls tickets to rooms, and patients waiting elsewhere are texted when it is their turn.

One code per patient: A for booked, B for walk-in, C for department slot-in, the same on the display, in text updates and on the dashboard.
SMS wait bands: walk-ins are texted a wait band so they can wait anywhere.
Plain language, large type: every screen is written at a grade-6 reading level, with high contrast and no jargon.

Privacy by construction

What the screen never shows

A display in a public lobby is the easiest place in a health facility to leak something. So the waiting room display was built to have nothing to leak.

Codes, not names

Patients are called by the ticket code they were given at check-in. No names, no dates of birth, no health numbers appear on the wall: and nothing about which test anyone is here for.

Nothing stored on the device

The screen holds no patient record. It renders the current state of the queue and forgets it, so a display that is stolen, replaced or left unlocked carries nothing away with it.

Registered like any other device

Each display is registered to a site with its own credentials and rotating daily tokens, on the same device-authentication model as the kiosks. Security & compliance →

In the room

Built to be read from the back row

Large type, high contrast

Sized for someone standing thirty feet back without their reading glasses on. Contrast that survives a lobby with a wall of windows.

Any screen with a browser

A wall-mounted TV, a monitor over reception, or a spare tablet at a small collection site. No proprietary media player to buy or replace.

The screen is not the only call

The same call goes out by SMS, so a patient who stepped out for air or a coffee is not punished for trusting the estimate they were given.

Updates itself

The display refreshes against the live queue on its own. Nobody has to remember to reload it, and a network blip does not leave yesterday’s number on the wall.

Measured impact

What a calmer waiting room is worth

~188K

Staff Hours Saved

7000+

Appointments booked weekly

70%

Reduction in Check-In Time (with kiosks)

$26M+

Modeled Operational Cost Savings

Key facts

What does the Slot IQ Arrive waiting room display show?

The Slot IQ Arrive waiting room display shows ticket codes only, never patient names, and calls tickets to rooms.

Fact	Detail	Source
What it shows	Ticket codes, in large type, never names	Slot IQ product brochure, September 2026
Code format	A for booked, B for walk-in, C for department slot-in; the same code on the display, in text updates and on the dashboard	Slot IQ product brochure, September 2026
Patients waiting elsewhere	Texted a wait band, and texted again when it is their turn	Slot IQ product brochure, September 2026
Readability	Written at a grade-6 reading level, with large type, high contrast and no jargon	Slot IQ product brochure, September 2026

Questions, answered

FAQs

What is a waiting room display?

A waiting room display is a screen in a clinic, lab or hospital lobby that shows the live queue: which ticket code is being served now, which codes are next, and roughly how long the wait is running. It replaces a staff member calling names across a room, and it lets patients see where they stand without asking anyone.

Does the screen show patient names?

The display never shows patient names. Patients are called by the ticket code issued at check-in. No names, dates of birth, health numbers or service types appear on the display, and the device itself stores no patient record.

What hardware do we need?

Any display that can run a web browser: a wall-mounted screen, a monitor above reception, or a tablet at a smaller collection site. There is no proprietary media player to buy, and each device is registered to its site with its own credentials.

How does the display know who to call?

It reads the same live queue that the check-in kiosk writes to and your staff work from. When a staff member calls the next patient at the check-out station, the wall updates. There is no second list to keep in sync.

What happens if a patient waits outside the room?

They still get called. The same call is sent by SMS, so patients can wait in the car, outside, or in the cafe downstairs without losing their place: which is the point of a virtual waiting room and the fastest way to decongest a crowded lobby.

Can we run displays across multiple outpatient sites?

Displays are configured per location, with location-specific naming and messaging, and managed centrally alongside the rest of that site’s devices. Multi-site health organizations run them across every location from one dashboard.

The rest of the system

Keep exploring

Last updated: October 2, 2026

See the screen your lobby would run

We’ll show the display, the kiosk that feeds it and the staff station that drives it: in a setting like yours, in about 30 minutes.

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