Home/Waiting Room Display

Now serving, on the wall

A Waiting Room Display that answers the only question patients ask

“How much longer?” The screen answers it before anyone has to ask — showing who is being served, who is next and how long the wait is running, live from the same queue the kiosk and your staff station use.

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Running in BC hospital lobbies today · 70+ sites

Now serving

A–114

Avg wait

6 min

The TSB waiting room display showing now-serving and next-up ticket codes

What is on the screen

Now serving, next up, and how long

The display is not a slideshow with a queue bolted on. It is a live view of the same queue the check-in kiosk writes to and your staff station works from, so what the wall says and what the front desk says can never disagree.

Now serving — the ticket code being called, and the station or room to go to.
Next up — the codes immediately behind it, so people know when to come back to the room.
The wait as it stands — a current estimate that moves with the queue, not a number printed on a sign in 2019.
Your site’s own branding — per-location naming and messaging, so it reads as your lobby, not a vendor’s.

Privacy by construction

What the screen never shows

A display in a public lobby is the easiest place in a health facility to leak something. So the waiting room display was built to have nothing to leak.

Codes, not names

Patients are called by the ticket code they were given at check-in. No names, no dates of birth, no health numbers appear on the wall — and nothing about which test anyone is here for.

Nothing stored on the device

The screen holds no patient record. It renders the current state of the queue and forgets it, so a display that is stolen, replaced or left unlocked carries nothing away with it.

Registered like any other device

Each display is registered to a site with its own credentials and rotating daily tokens, on the same device-authentication model as the kiosks. Security & compliance →

In the room

Built to be read from the back row

Large type, high contrast

Sized for someone standing thirty feet back without their reading glasses on. Contrast that survives a lobby with a wall of windows.

Any screen with a browser

A wall-mounted TV, a monitor over reception, or a spare tablet at a small collection site. No proprietary media player to buy or replace.

The screen is not the only call

The same call goes out by SMS, so a patient who stepped out for air or a coffee is not punished for trusting the estimate they were given.

Updates itself

The display refreshes against the live queue on its own. Nobody has to remember to reload it, and a network blip does not leave yesterday’s number on the wall.

Measured impact

What a calmer waiting room is worth

186K+

Staff Hours Saved

112K+

Appointments Recovered (Fewer No-Shows)

70%

Reduction in Check-In Time (with kiosks)

$26M+

In Operational Cost Savings

Questions, answered

Frequently asked questions

What is a waiting room display?

A waiting room display is a screen in a clinic, lab or hospital lobby that shows the live queue — which ticket code is being served now, which codes are next, and roughly how long the wait is running. It replaces a staff member calling names across a room, and it lets patients see where they stand without asking anyone.

Does the screen show patient names?

No. Patients are called by the ticket code issued at check-in. No names, dates of birth, health numbers or service types appear on the display, and the device itself stores no patient record.

What hardware do we need?

Any display that can run a web browser — a wall-mounted screen, a monitor above reception, or a tablet at a smaller collection site. There is no proprietary media player to buy, and each device is registered to its site with its own credentials.

How does the display know who to call?

It reads the same live queue that the check-in kiosk writes to and your staff work from. When a staff member calls the next patient at the check-out station, the wall updates. There is no second list to keep in sync.

What happens if a patient waits outside the room?

They still get called. The same call is sent by SMS, so patients can wait in the car, outside, or in the cafe downstairs without losing their place — which is the point of a virtual waiting room and the fastest way to decongest a crowded lobby.

Can we run displays across multiple sites?

Yes. Displays are configured per location, with location-specific naming and messaging, and managed centrally alongside the rest of that site’s devices. Multi-site health organizations run them across every location from one dashboard.

The rest of the system

Keep exploring

See the screen your lobby would run

We’ll show the display, the kiosk that feeds it and the staff station that drives it — in a setting like yours, in about 30 minutes.

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