Built in Vancouver. Proven at provincial scale.
TSB Healthcare is the healthcare division of TSB Communications Inc., a Canadian-owned technology company founded in 2011. Our Slot IQ platform has run in production for over eight years, booking millions of appointments for health regions, hospitals, labs and clinics.
From one booking system to a patient access platform
TSB Communications Inc. was incorporated in Vancouver, British Columbia on February 1, 2011. What began in telecommunications technology grew into a company that builds and operates enterprise software. In healthcare, that work became LabOnlineBooking: a cloud-based scheduling service for diagnostic labs, clinics and health regions. The healthcare division, TSB Healthcare, was founded in 2018 and the platform has run in production ever since.
The platform started where the pain was most visible: lab patients waiting in line for a blood draw. It grew with the teams who used it. Today it runs online booking, self check-in, queue management and flow analytics across 70 outpatient sites, including deployments with British Columbia health regions, alongside private clinics, diagnostic facilities and immunization centers.
We stayed deliberately hands-on: TSB develops and supports the platform itself, with in-region data residency for Canadian health-region deployments confirmed per contract. The company is led by our Chief Executive Officer, Young Kim, from our head office at 801–838 West Hastings Street in downtown Vancouver.
The values behind the platform
Accessible healthcare for all
A booking system only works if everyone can actually use it. Large type, high contrast, multiple languages, seated-height kiosks and a staffed alternative at every step. Accessibility is not a compliance checkbox for us: a patient who cannot use the tool is a patient who does not get seen.
Patients first
Every feature is judged by one test: does it get a patient seen sooner, with less friction? Shorter lines, fewer no-shows and clear communication are the product.
Evidence over hype
We publish numbers we can trace to real deployments (appointments booked, hours saved, no-show rates), and we report them the same way to customers and health regions.
Privacy by design
Health data is sensitive by definition. The platform is PHI-minimal by design, offers in-region data residency, and has supported public-sector privacy and security reviews since 2018.
Reliability is a feature
Care doesn't pause for maintenance windows. Eight-plus years in production and 2,400+ appointments a day have taught us to treat uptime as a clinical requirement.
Local control at scale
One platform can serve a single clinic or an entire province, but each site keeps control of its own schedules, rules and workflows. Scale should never mean one-size-fits-all.
Partners, not vendors
We develop, host and support the platform ourselves, with no subcontractors, so the people who built your deployment are the same people who answer when you call.
Serving healthcare internationally
From our Vancouver head office, we support deployments ranging from single clinics to multi-authority health systems. Our experience spans diagnostic labs, medical imaging, outpatient clinics, hospitals and mass immunization programs: and our broader technology portfolio includes work with LifeLabs, the University of British Columbia and the British Columbia Institute of Technology.
and more…
Young Kim, CEO
Young Kim is the CEO of TSB Healthcare Inc., the Vancouver, British Columbia company that designs, builds, hosts and supports Slot IQ and operates the Lab Online Booking service, which has scheduled over 4 million appointments for four BC Health Regions since 2018.
Contact: ykim@tsbhealthcare.com. TSB Healthcare Inc., 838 W Hastings St, Vancouver, BC.
See the platform on your numbers
A 30-minute walkthrough tailored to your setting, hospital, lab, imaging or clinic, with a clear read on the capacity you could recover.