Slot IQ Arrive · Self check-in

Slot IQ Arrive: Patient Self Check-In Kiosks for Clinics & Hospitals

Patient self check-in kiosk software lets patients and walk-ins register their own arrival with a QR code, a booking code or a name and phone number, and receive a ticket code. Slot IQ Arrive checks whether a walk-in can be seated before closing and tells them at once if not, and every arrival is recorded, so every wait is measured.

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4BC Health Regions

70Outpatient sites

4M+Appointments since 2018

7000+Booked weekly

Part of Slot IQ, a TSB Healthcare product.

Ticket printed

B123

Walk-in seated

Told at once if not

How Slot IQ Arrive works

Arrival recorded in one tap

Scan or tap in

QR code, booking code, or a name and phone number for walk-ins.

Get a ticket code

One code per patient: A for booked, B for walk-in, C for department slot-in.

Wait with a wait band

Patients see the screen or are texted a wait band, and are called by code.

What Slot IQ Arrive does

Check-in by QR code, booking code or walk-in registration

Kiosk check-in with ticket codes and SMS wait bands. Patients scan the QR code from the reminder text or type a short booking code, and get a ticket code, an estimated wait, and permission to wait anywhere.

Walk-ins are first-class: a walk-in taps “No booking”, enters a name and phone number, and gets a ticket; if they cannot be seated before closing, the kiosk says so at once.
Every arrival recorded: so every wait is measured, and the kiosk gives walk-ins an honest answer and a ticket.
Hardware supplied by TSB Healthcare: kiosk and display hardware is supplied and installed by TSB Healthcare.

Explore the queue engine

Scan the QR codefrom the reminder text

Type a booking codea short code from the booking

Tap “No booking”name and phone number

The patient gets

ABooked

BWalk-in

CDepartment slot-in

A ticket code, an estimated wait, and permission to wait anywhere.

Cannot be seated before closing? The kiosk says so at once and offers the next open slots.

AaLarge, simple screensAnyone can follow them. No app required.

Multilingual flowsEvery patient can self-serve with confidence.

Staff one step awayFor anyone who wants a hand.

Accessible by design

Easy for every patient: with help a step away

Large type, simple steps and multiple languages make self check-in work for everyone, including older and less tech-comfortable patients: and a staff member is always right there when someone wants a hand.

What patients complete

Forms, consent and patient data: captured once, captured right

At the desk today

Details are read aloud and re-keyed by staff
Paper forms are scanned, filed and re-entered
The same details are asked again at each step

With the kiosk

Patients enter their own details, so the record says what they said
Digital intake forms: nothing to scan, file or re-key
Captured once, then flows through the same platform

Routine arrivalChecked in, no staff touch

Expired card · record mismatch · declined formRouted to a staff member

For staff and patients

What changes for your front desk and your patients

The point of self-service is not to remove staff from arrival. It is to stop routine administrative work from consuming all of it.

Before kiosks

One desk, one patient at a time

Front desk

Every patient in line waits for the one being served.

After kiosks

Check-in in parallel, staff on exceptions

Kiosk 1

Kiosk 2

Front desk

Most patients check themselves in. Staff handle the exceptions.

For staff

More volume, same teamParallel check-in absorbs more patients without a longer line.

Exceptions onlyStaff handle the patient who needs help, the mismatch, the judgement call.

Fewer interruptionsThe display answers “how much longer?” so the desk gets its attention back.

For patients

The line is goneCheck in on arrival instead of waiting to be permitted to arrive.

Their own informationTyped on a touchscreen: more accurate, and more private than saying it aloud.

They know where they standA visible queue with a real position makes waiting tolerable.

Why teams choose it

A calmer front desk, a faster start

Cut front-desk lines

Remove the arrival bottleneck so staff focus on care, not queues.

Blend walk-ins & booked

One fair queue for everyone, no separate lines or double-booking.

Multilingual & accessible

Every patient can check in with confidence, staff help one tap away.

Privacy-first by design

Built to support HIPAA and PIPEDA obligations and BC health region requirements under FIPPA, with data securely stored in Canada.

Choosing your modality

Kiosks, tablets, or check-in on the patient’s own phone

Most large deployments use more than one.

Floor-standing kiosks

Durable and obvious to find. Work for patients who did not arrive with a phone.

High-traffic hospital and lab entrances

Tablet stations

A small footprint for smaller clinics and individual departments.

Smaller clinics and departments

Check-in on the patient’s phone

Patients check in from the car park and arrive already in the queue.

Booked visits

All three feed one queue and one patient record, so you can mix them by site.

Connection

How the kiosk connects to your systems

A kiosk that does not write back to your record system only relocates the data-entry problem.

Kiosk check-inArrival, demographics, forms

Slot IQOne check-in event

Your EMR or LISArrivals, updated demographics and completed forms, with no re-entry

Now-serving displayThe same event calls the code

Flow analyticsOne consistent picture of the day

Every field a patient completes is a field nobody re-types, and every re-typed field is a chance to introduce an error.

Where they fit

Where a medical kiosk earns its place

Kiosks solve congestion. They pay back fastest where arrivals are frequent and visits are short.

Weaker fit

Low-volume practice

Long appointments, complex arrivals, no queue: a receptionist has time for each patient.

Strongest fit: many brief, mostly routine visits at a single desk

Hospital outpatientCommunity and hospital labsImaging and diagnostic centresUrgent careMulti-site clinic networks

One kiosk configuration deploys across every location, so patients get the same check-in everywhere and leaders compare like with like.

Low volume, long visitsHigh volume, short visits

Measuring impact

What to measure after you deploy a self check-in kiosk

Two weeks beforeMeasure your own arrival process

Go-liveKiosks open for check-in

Month oneTuning: signage, floor position, staff prompting

Steady stateCompare against your baseline

Arrival to queuedThe number the kiosk moves most directly

Desk interactions per 100 arrivalsHow much routine work moved to self-service

Kiosk adoptionSplit by booked and walk-in, and by site

Data completenessCorrection rate on demographics and insurance

Waits and lobby occupancyAverage wait and crowding at peak

Arrival satisfactionThe arrival experience, not the visit overall

Be wary of benchmark numbers from kiosk vendors, including us. The honest way to size the benefit is to measure your own arrival process for two weeks before you deploy anything.

If you are comparing kiosk and intake vendors, the Phreesia comparison covers where the two products overlap and where they do not, and our success stories show how deployments were sequenced.

Key facts

What does Slot IQ Arrive do at the kiosk?

Slot IQ Arrive checks patients in by QR code, booking code or walk-in registration and issues a ticket code.

Fact	Detail	Source
Check-in methods	QR code, booking code, or walk-in registration	Slot IQ product brochure, September 2026
Ticket codes	A for booked, B for walk-in, C for department slot-in	Slot IQ product brochure, September 2026
Walk-in answer	Before a ticket is issued, the kiosk checks whether the patient can be seated before closing and says so at once if not	Slot IQ product brochure, September 2026
Data collected	Name, contact and appointment slot only; no clinical content	Slot IQ product brochure, September 2026
Hardware	Supplied and installed by TSB Healthcare	Slot IQ product brochure, September 2026

Questions, answered

FAQs

What is a patient kiosk?

A patient kiosk is a self-service terminal in a healthcare facility that lets patients complete check-in themselves, confirming identity and details, completing forms, and joining the queue, instead of working through a staff member at the front desk.

How does a self check-in kiosk work?

The patient identifies themselves by scanning a QR code or entering a name and date of birth, confirms the details on file, completes the forms the visit requires, and is placed automatically in the live queue. Staff are notified of the arrival through the record system, and patients move through the process at their own pace.

What is the patient check-in process?

Traditionally: queue at a desk, confirm identity and details verbally, complete paper forms on a clipboard, hand them back, and wait to be called. A patient check-in kiosk compresses the first four steps into one self-service interaction patients complete on arrival.

Can patients check in without an appointment?

Walk-in and booked flows are configured separately and merged into one fair queue, so walk-in patients are neither pushed behind every scheduled patient nor allowed to jump ahead.

Are TSB kiosks accessible and multilingual?

Kiosks are designed for accessible, multilingual patient check-in, with large type, simple steps, and staff assistance available at any point in the process.

How many kiosks does a site need?

It depends on arrival volume at peak rather than total daily patients. Size for your busiest hour: most outpatient sites start with one kiosk per concurrent registration position the front desk runs today, then adjust once adoption data arrives.

How much does a patient check-in kiosk cost?

Pricing depends on the number of outpatient sites, hardware configuration, connection scope and workflow complexity. Multi-site deployments are quoted per site. Book a short demo and we'll size a tailored quote to your setting.

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Last updated: October 2, 2026

See self check-in in your clinic

Book a 30-minute walkthrough and we’ll show the kiosk check-in flow end to end: how patients complete registration and forms, how arrivals write back through your EMR connection, and how check-in feeds the live queue.

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