The Kyruus Alternative built for patient flow

Kyruus and TSB overlap mainly on patient scheduling, so a switch is usually about the booking layer, not the whole access stack. The provider directory can stay. Here is what the move actually looks like.

Decide what is moving

Separate search from scheduling. If the find-a-doctor experience works, keep it and point its booking buttons at TSB. If you are consolidating, plan the directory replacement as its own workstream — it involves provider data, not appointments.

Appointment data stays put

Bookings made through any patient-facing layer are written to your EHR or scheduling system, and that system remains the source of truth. TSB connects to the same records, so upcoming appointments continue unchanged and history is preserved. There is no bulk appointment migration to run.

Re-integrate the EHR

The real work is mapping appointment types, visit durations, locations and provider schedules into TSB’s booking rules — including modality-specific rules for imaging and draw-station logic for labs that a general directory never needed. Budget most of the timeline here and test with real schedules.

Run both front ends in parallel

Old booking links keep working while new entry points roll out per site or per service line. The most common mistake is forgetting scattered entry points — campaign landing pages, Google Business Profile links and call-center scripts that still route to the old flow. Inventory them early and switch them deliberately.

Then extend beyond booking

Once scheduling is live, the parts a directory never covered come next: self check-in, one fair queue for walk-ins and booked patients, and flow analytics for hospital and health-system operations teams. Staff retraining is light at the front desk and heaviest for access-center agents, who gain live availability across every location.