Slot IQPatient experience feedback

Ask on the way out, not six weeks later

A stand by the exit. Patients tap or scan, answer two questions and go. You see the result by site and hour, next to your wait times.

Book a demo Try it yourself

A white Slot IQ stand reading How was your visit, with a teal tap target, a QR code and a row of rating faces — Tap: the two questions open by themselves

A national hospital survey can reach patients up to six weeks after they go home. The stand asks before they reach the parking lot

At the doorThe tap or the scan

The visit is freshDetails fade

48 hoursStandard survey window6 weeks

HCAHPS, the US national survey of hospital patients, goes to patients between 48 hours and six weeks after discharge. CMS HCAHPS fact sheet.

Two questions and done

This is what a patient sees after the tap. Send a response and watch it land.

Main Street Lab Today

4.1Visit rating

38Responses

Slot IQMain Street Lab

How was your visit today?

Question 1 of 2

No sign-in. Your name is not asked for.

What stood out?

Question 2 of 2. Pick any.

Please leave out names and medical details.

Thank you

Your feedback goes straight to the Main Street Lab team.

RatingGreat

What stood outStaff

Your nameNot collected

See the hour the wait hurt the rating

Each stand knows its site, so nobody has to say where they were. Pick one.

app.slotiq.ca/analytics

Slot IQQueueBookingsAnalyticsSites

Patient experienceMain Street, this week

Visit rating, by hour

All sites

What patients mention

Close-up of the printed stand: How was your visit, with a QR code and rating faces

Built for the doorway

No app, no sign-in

A tap or a scan opens the page in the phone's browser.

Two questions

A rating and what stood out, plus a comment if they want to leave one.

Nothing to plug in

It sits on any counter or shelf by the exit. No power and no cables.

Anonymous by design

In line with how Slot IQ handles patient data: no clinical information, securely stored in Canada.

What the stand collects

The rating
What stood out
An optional comment
Which stand, and when

What it never asks for

Name
Phone number
Health number
A sign-in or an app

FAQs

Questions? Ask us directly.

Is the feedback anonymous?

Yes. There is no sign-in, and the page never asks for a name, phone number or health number. Slot IQ records the rating, what stood out, any comment, and which stand it came from and when.

Does this replace our formal patient surveys?

No. Keep the surveys you report on. The stand gives each site a signal the same day, between those survey rounds.

Where do we see results?

In Slot IQ Analytics, by site and by hour, next to your wait times.

Can we change the questions?

Yes. The rating question and the reasons patients choose from are set for each site, in your wording.

Which phones can tap?

iPhone XS and later read NFC tags without an app, and so do most Android phones with NFC switched on. Any other phone can scan the QR code with its camera.

Does it connect to our clinic systems?

It does not have to. Slot IQ runs alongside your website, phone lines and clinic systems, with no integration required.

What stops medical details ending up in comments?

The comment is optional, and the page asks patients to leave out names and medical details before they write anything.