TSB Healthcare
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Slot IQIntelligent Queuing by TSB Healthcare

One scheduling and queue management system that adapts to every site and every service

We unlock the resources and care capacity that the system has already funded,
we create efficiencies and improve the customer experience.

Our Slot IQ platform brings the whole visit into one intuitive management system.

Book a demo See how it works

No integration required. Keep your website, phone lines, and clinic systems exactly as they are. Slot IQ runs booking, arrival, and queue management alongside them.

Trusted since 2018

4M+
Appointments scheduled
70
Clinics
188K
Staff hours saved
17000+
Weekly bookings

Slot IQ One system, five products in sync

Explore Slot IQ

Kiosk check-in

  • QR check-in
  • Walk-in joining
  • Live wait time
The check-in kiosk: a touchscreen on a floor stand with a receipt printer printing ticket B123

Staff Portal, Queue Management & Analytics

  • Queue management
  • Staff booking on behalf
  • Analytics
The live floor in a browser: who is waiting, who is in a room, and a released slot offered to a walk-in

Staff calling kiosk

  • Call patients to a station
  • Start & complete tests
The staff calling kiosk: three lab stations, one in progress, and six patients ready for testing

Patient portal

  • Online booking
  • Modify and reminders
  • AI booking assistant
The online booking screen: a confirmed booking for a blood test at Main Street Lab, code A107The AI booking assistant booking a fasting blood test for 8:00 am

Waiting area display

  • On-screen and voice calls
  • Separate online & walk-in
The waiting area display calling A107 to the front desk, with the online and walk-in queues listed separately

Booked patients, referrals and walk-ins all end up in one queue. Nothing is typed in twice, and a missed appointment becomes a walk-in seen, not an empty chair.

How a visit moves through Slot IQ Patients book online or are sent by a clinician; walk-ins skip booking. Everyone checks in at the kiosk and gets a ticket code, joins one queue, is called on the lobby screen, is seen in the room and every step is measured. If a booked patient misses the grace window, their slot is released and offered to the next walk-in. Books online Sent by a clinician Walks in no booking needed 01BookReminders follow 02Check inKiosk prints a ticket 03One queueFixed, fair order 04CalledLobby screen, text 05SeenClinician kiosk 06MeasuredBy site, by hour no-show Missed the gracewindow? Slot released Offered to thenext walk-in Every step is timed and recorded as it happens
How a visit moves through Slot IQ Patients book online or are sent by a clinician; walk-ins skip booking. Everyone checks in at the kiosk and gets a ticket code, joins one queue, is called on the lobby screen, is seen in the room and every step is measured. If a booked patient misses the grace window, their slot is released and offered to the next walk-in. Books online, orsent by a clinician Walks inno booking 01BookReminders follow02Check inKiosk prints a ticket03One queueFixed, fair order04CalledLobby screen, text05SeenClinician kiosk06MeasuredBy site, by hour No-show?Slot released Offered to thenext walk-in Every step is timed and recorded
Swipe to see the whole flow.

Privacy and security

Private by design

Slot IQ uses patient demographic data only and retains no clinical information. That is why privacy impact assessments are approved faster and clinic sites go live sooner.

See security & compliance
HIPAADesigned to support
PIPEDADesigned to support
FOIPPADesigned to support
Encryption in transitTLS, hashed credentials
Data residencySecurely stored in Canada
PIA & STRA supportBC health regions, since 2018
Penetration testedIndependent, Websec, Nov 2024
AccessibilityWCAG 2.1 AA target

TSB Healthcare is designed to support HIPAA, PIPEDA and FOIPPA. Slot IQ is hosted on SOC 2 Type II certified infrastructure partners, with data residency in Canada.

FAQs

Questions? Ask us directly.

What is Slot IQ?
Slot IQ is TSB Healthcare's intelligent patient-flow platform for health systems. The system comprises end-to-end platform tools including online booking portals, AI-powered assistants, check-in kiosk hardware, and queue management and analytics software.
What does Slot IQ Analytics provide?
Slot IQ Analytics provides operations with a clear view of how their labs are performing. It tracks the number of bookings and where they come from, then follows every visit with timestamps at each step from check-in to completion, along with no-shows and wait times. It also shows how far ahead the clinics are booked, next available appointments, and appointment-to-staff ratios. You can compare clinics and time periods to spot trends and plan ahead.
Does TSB Healthcare work across multiple locations or a whole health region?
Yes. TSB works with organizations across all aspects of healthcare, from a single clinic to an entire health region, running every outpatient site from one platform with local control and a shared view.
How does TSB Healthcare reduce wait times and no-shows?
TSB Healthcare's Slot IQ intelligent patient-flow platform dynamically manages queues in real time, based on the information it sees and processes. Our deployments have cut check-in time by up to 70% and driven no-show rates as low as 2.87%.
Is TSB Healthcare secure and compliant?
Slot IQ is designed to be information-light. The system only holds contact information, with no health numbers, requisitions or results attached. Slot IQ is designed to support HIPAA, PIPEDA, and FOIPPA compliance. See our security & compliance page for what we do and do not claim.
Does TSB Healthcare connect with EMR and lab systems?
Yes, but this is not necessary for full functionality and analytics. Contact us for a consultation to explore how Slot IQ can best connect with your EMR and lab systems.
How long does it take to implement?
Slot IQ has been designed to implement rapidly, with sites ready to start booking real patients within days. Slot IQ is highly configurable to suit your site and service types.
Trusted by leading health organizations
Vancouver Coastal Health Fraser Health Interior Health Provincial Health Services Authority Providence Health Care St. Joseph’s Healthcare Hamilton, coming soon Indigo Pharmacy, coming soon and more…