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For diagnostic labs

Lab Booking System & Lab Scheduling Software

Lab appointment booking software lets patients book a blood draw or test at any collection site, and lets the lab manage walk-ins, no-shows and capacity from one view. Lab Online Booking, which runs on Slot IQ, has scheduled over 4 million appointments for four BC Health Regions since 2018, about 16,000 every week.

Patients book laboratory services at any collection location, check themselves in and join one fair queue: blood draws, lab tests, sample drop-offs and kit pick-ups, built for high volume. Part of Slot IQ, TSB Healthcare’s scheduling and arrival platform.

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Serves 4 BC Health Regions across 70 outpatient sites and has scheduled over 4 million appointments.

The short answer

What is a lab booking system?

A lab booking system, or laboratory booking system, lets patients find, book and check in for laboratory services online, blood draws, lab tests, sample drop-offs and kit pick-ups, across every collection location, instead of phoning a central line or queueing at a counter.

A laboratory booking system shows real availability, by location

Patients see genuine open capacity at each collection location, not a contact form. Availability comes from the rules the laboratory already runs, service type, appointment length, staffing and opening hours, so a booked slot is one the site can actually keep.

It handles the requisition up front

Where your lab requires one, patients can record their requisition details while booking, so the front desk confirms a lab test order rather than transcribing it on arrival. Fewer patients turn up for the wrong service, or without the paperwork the draw depends on.

It covers every lab service, not just draws

Routine and fasting blood tests, specimen drop-offs, kit collection and timed collections each carry their own duration and preparation rules, so the schedule reflects how long the work actually takes instead of assuming one slot length fits everything.

It hands off to your LIS

TSB schedules the visit and manages the queue; your laboratory information system stays the system of record for specimens and results. Patients receive results through the channel your laboratory already uses: TSB does not sit in that path.

Built for labs

Draws, drop-offs and kits: one calm flow

Blend booked draws, walk-ins and sample drop-offs into a single queue, with self check-in clearing the front desk and analytics recovering unused capacity.

  • Online lab booking across every collection site, 24/7.
  • Walk-in + booked in one queue, with self check-in on arrival.
  • Capacity analytics to fill cancellations and cut no-shows.
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Proven in labs

The numbers behind calmer outpatient collection sites

~188K
Staff Hours Saved
7000+
Appointments booked weekly
70%
Reduction in Check-In Time (with kiosks)
$26M+
Modeled Operational Cost Savings
Key facts

How does Slot IQ work for diagnostic labs?

Slot IQ runs lab scheduling at provincial scale through Lab Online Booking, which has scheduled over 4 million appointments since 2018.

FactDetailSource
Appointments4M+ since 2018; 16,000+ every weekSlot IQ product brochure, September 2026
No-show range across outpatient sitesUnder 1% at the best outpatient sites to over 12% at the worstSlot IQ product brochure, September 2026
Patients booking at more than one provider6,815 patients; 92% of them booked online, versus 66% of single-site patientsLab Online Booking platform reporting (data through November 2025)
Staff hours freed from phone bookingAbout 188,000 hours, worth about $6.6M in administrative timeLab Online Booking platform reporting (data through November 2025)
StatusIn use at outpatient labsSlot IQ product brochure, September 2026
Questions, answered

FAQs

Does TSB support online lab appointment booking?
Patients book lab appointments online across every collection site, 24/7, with your eligibility and capacity rules built in.
Can it handle walk-ins and drop-offs?
TSB blends booked draws, walk-ins, sample drop-offs and kit pick-ups into one fair queue with self check-in so the front desk stays clear.
Is it built for high-volume outpatient labs?
TSB has processed millions of appointments across dozens of high-volume outpatient lab sites, and scales from a single collection site to an entire network.
Can I book blood tests online?
With TSB, patients book blood tests and other lab appointments online across every collection site, 24/7: choosing the nearest available slot instead of calling or walking in.
What is lab scheduling software?
Lab scheduling software runs the appointment book for a diagnostic laboratory: it defines each service and how long it takes, publishes availability by collection location, lets patients book themselves online, and keeps the day moving with reminders, self check-in and one queue for booked and walk-in patients. It schedules people and capacity: the laboratory information system still owns specimens and results.
Do patients need a requisition to book a lab test?
That depends on your laboratory's rules, and TSB follows them rather than replacing them. Where a requisition is required, patients can enter its details during booking so the collection site knows which lab tests are ordered before the patient arrives. Where a service is open-access, patients simply choose it and book.
Can patients choose which collection location and time?
Patients see availability across every collection location in the network and pick the site and time that suits them: including a nearby location with an earlier opening. When a site's capacity changes, the availability patients see changes with it.
How does it handle outpatient collection sites with both walk-ins and appointments?
Booked patients, walk-ins and sample drop-offs join one ordered queue instead of competing lines, and self check-in registers arrivals without a counter conversation. Staff see the real queue for the site and patients see where they stand, so no station sits idle while another backs up.
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Keep exploring

Slot IQ Arrive, Kiosk check-inClear the front deskSlot IQ Book, Online bookingSelf-schedule anywhereFlow analyticsRecover lost capacity

Last updated: October 2, 2026

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